Identified process improvements (operational, clinical, customer engagement) afforded by timely access to data. Further, demonstrated how personalised customer / patient experience leads to better outcomes for all actors involved.

    About the Client

    Several UK providers operating in the health, wellbeing and social care space.

    Business Issue

      Improve adherence to long term care programs
      Improve signposting to appropriate resources for each target audience
      Measure internal productivity and identify processes that could be streamlined or automated with better access to data
      Identify baseline KPIs for internal processes and highlight outliers

    Business Consulting Solution

    We improved the overall data strategy employed in the organizations, by
      Mapping the producers and consumers of data within the organization
      Assess technology options for data integration, standardization, and analysis
      Select areas of highest opportunity – internal processes that would benefit the most from improved access to data and insight
      Design platform for self service access to data, reports and recommendations.
      Strategy for improving the range of services offered by the organizations, based on trends emerging from the data.


    Measurable savings (time and cost) generated by streamlining business processes via easier access to data when and where needed.